Welcome to ShakelTools! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://shakeltools.net/, or use our software for sending order confirmations via SMS or WhatsApp.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you make a purchase or create an account, we collect your name, email address, phone number, and billing information.
Usage Data: We collect data about your interactions with our website, including IP address, browser type, pages visited, and time spent on each page, to improve our service.
Device Information: We collect information about the device you use to access our website, such as the operating system, device model, and unique device identifiers.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you regarding your purchase or customer service inquiries.
Improve our website and services.
Prevent fraud and secure our website.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except for trusted partners who assist us in operating our website, conducting our business, or serving you, provided these parties agree to keep your information confidential.
4. Data Security
We implement security measures to protect your personal information. While we strive to protect your information, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You may disable cookies in your browser settings; however, this may affect certain features of our website.
6. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites.
7. Changes to This Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website.
8. Eligibility for Refunds
Digital Product Sales: Due to the nature of digital products, refunds will only be issued if there is a verified technical issue with our software that we cannot resolve within a reasonable time frame.
Refund Requests: Refund requests must be submitted within 7 days of the original purchase. Please contact us at noordenbouhmid@gmail.com with a description of the issue.
9. Non-Refundable Situations
Change of Mind: Refunds will not be provided if you change your mind after purchase.
Unauthorized Use: Refunds will not be issued if the software is used in violation of our Terms of Service.
Third-Party Issues: Refunds do not apply to issues caused by third-party services or integrations not functioning with our software.
10. Refund Process
If your refund request is approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: noordenbouhmid@gmail.com